Case studies and Customer Comments

The New Media Software team is pleased to present customer case studies:

Computeach - An Adaptive Predictive Dialler Solution

Computeach are the longest-established IT training company in the UK, with more than 40 years of experience in the industry. They provide innovative learning solutions to a wide client base which includes both individuals and companies - and consider themselves to be 'an inspiration to people who want to change career or improve their job prospects'.

Click here to read or download the Computeach case study in PDF format.

The Savoy Group - An Adaptive Messaging Solution

For more than a century, The Savoy Group of Hotels has played host to eminent men and women from all walks of life and provided the settings for many glittering social occasions. The Savoy Group's heritage signifies the best of British style and tradition coupled with imaginative innovation.

Click here to read or download the Savoy Group case study in PDF format.

Advantis Credit - An Adaptive Progressive Dialling Solution

Advantis Credit provides debt management and customer contact solutions for a wide variety of companies, backed by many years client-side experience within their management team. With this background they are able to fully understand their clients' requirements, to make sure that they provide a dedicated and individually-tailored service which achieves consistently high performance and results.

Click here to read or download the Advantis Credit case study in PDF format.

Warranty Direct - An Adaptive Progressive and Predictive Dialling Solution

Established in 1997, Warranty Direct was the first UK direct personal warranty company and remains the only one to this day. Its mission is to offer independent warranties that are actually worth the paper they are written on and also to make the buying process quicker and simpler for the consumer. Today Warranty Direct do not just sell the warranty, they also handle the claim, eliminating the middleman and passing the savings directly on to customers.

Click here to read or download the Warranty Direct case study in PDF format.

Infinite Mortgages - An Adaptive Progressive Dialling Solution

Infinite Mortgages is a broker, based on the South Coast. Managing Director, Marc Fortune takes up the story: "In common with many brokers we both buy and self generate leads, and then pass them to a sales person. This seems satisfactory but we could never be sure when, or if, a lead had been called. We were also unable to identify how much of the money we spent on leads actually generated sales!"

Click here to read or download the Infinite Mortgages case study in PDF format.

Beyond Ltd - An Adaptive Progressive Dialling Solution

Nestling in a sublime rural location just on the edge of Epping Forest, Beyond Ltd works tirelessly to acquire new business for companies that supply to small and medium sized businesses. Beyond Ltd was set up in June 2003 by Steve Mackervoy. Tara O'Reilly is the Sales Director and the company now employs fifteen staff. Beyond Ltd does all its business over the telephone. On an average day, the company makes one thousand telephone calls.

Click here to read or download the Beyond Ltd case study in PDf format.

Here are comments from a few of the many users of the Adaptive products.

Marie Curie Cancer Care - An Adaptive Contact Centre solution

"Without doubt the Adaptive applications in tandem with our existing telephone system have enabled Marie Curie Cancer Care to manage more contracts via the health trusts and thus allowed more patients to benefit from the specialised care provided by our nurses." John Davy, Call Centre Manager.

TJ Meagher Plc - An Adaptive Predictive Dialler solution

"All is going swimmingly with the Adaptive dialler, the software is doing exactly what is says on the tin." Piers Meagher.

Northgate Medical Centre - An Adaptive CTI Solution

“The system is not only efficient and streamlined but we also get up to 90% of the calls to the right ‘desk’ with the correct patient record ‘on-screen’ as the calls are answered” Maureen Sharp Practice Manager.