Computer Telephony Integration

Healthcare

Failed appointments cost money. People who fail to turn up waste time and in most cases time is money. Adaptive solutions are used by healthcare professionals in a number of ways:

  • Displaying the patients name and record on your computer screen, at the same time they call saves time on every phone call. In a busy period this can mean the difference between handling the calls effectively or making patients wait a long time to be answered.
  • Sending SMS txt reminders has been proven to increase patience attendance. In cases where patients cannot attend they increase the likelihood of a cancellation which means that others can be offered the appointment.
  • Where the healthcare providers need to visit patients the admin time taken to arrange the appointment can be cut using a combination of SMS txt messages and automated outbound dialling.
  • As a part of an industry partularly at risk of legal dispute, ¬†protecting healthcare workers is paramount. Secure and encrypted call recording protects both healthcare workers and patients. If there is a dispute, calls can be easily replayed and conversation records provide evidence for both sides to hear. This typically reduces claims and is useful for staff training.
  • Matching staffing levels to current demands can sometimes be tricky. Staff sickness, natural events and many other factors can affect how many workers are needed to meet patient demands. SMS txt messaging can be used to alert temporary and agency workers to vacancies and has been proven to increase the responsiveness of organisations to changing circumstances.

Next Steps...