Debt Collection
Commercial debt collection is an important part of many companies credit strategy. Adaptive products are used by many commercial outsource agencies, in a combination of ways:
- Progressive dialling typically doubles the number of effective calls that can be made to business customers. More calls equals more payments.
- Predictive dialling typically triples the number of effective call that collectors calling consumers. More calls equals more payments.
- Payment reminders or contact requests can be sent by SMS txt message – thus increasing payment frequency.
- Call and activity reporting increases quality and provides an open standard based reporting framework.
In addition to the productivity benefits, the Adaptive solutions provide a framework for quality control and client reporting. All user activity is monitored and reported on. Adaptive Call recorders can be linked to campaigns and our open reporting framework enables outsource agencies to report in exactly the way that their clients desire.
Next steps:
At New Media Software we have a wealth of experience in helping outsource debt collections agencies.
Click here or call us today to book a demonstration. |
