Computer Telephony Integration

Debt Collection

Commercial debt collection is an important part of many companies credit strategy. Adaptive products are used by many commercial outsource agencies, in a combination of ways:

  • Progressive dialling typically doubles the number of effective calls that can be made to business customers. More calls equals more payments.
  • Predictive dialling typically triples the number of effective calls that collectors calling consumers can make. More calls equals more payments.
  • Payment reminders or contact requests can be sent by SMS txt message – enabled increased payment frequency.
  • Call and activity reporting increases quality and provides an open standard based reporting framework.

The Adaptive solutions also provide a framework for quality control and client reporting. All user activity is monitored and reported on. Adaptive Call recorders can be linked to campaigns and our open reporting framework enables outsource agency reporting to satisfy client specifications.

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