Computer Telephony Integration
The Adaptive Contact Centre solution delivers all of the Adaptive products as an integrated, total solution at a lower price

Implementing the total solution is faster, because all modules are installed at the same time. User training is reduced because it only has to be done once. And if you commit to purchasing the Adaptive Contact Centre, you receive a substantial discount compared to the cost of buying the Adaptive system module by module.

Implementing the total solution is faster, because all modules are installed at the same time. User training is reduced because it only has to be done once.

There are various Adaptive Contact Centre Bundles available, to suit the needs of most businesses around the world.

  • Adaptive Office Bundle – Provides Adaptive CTI Professional and Adaptive Desktop SMS in a single discounted licence
  • Adaptive Outbound Call Centre Bundle – Provides Adaptive CTI Professional, Adaptive Desktop SMS and Adaptive Predictive Dialler in a single discounted licence
  • Adaptive SMB Contact Centre Bundle – Provides Adaptive CTI Professional, Adaptive Desktop SMS, Adaptive Progressive Dialler and Adaptive Messaging in a single discounted licence
  • Adaptive Enterprise Contact Centre Bundle – Provides Adaptive CTI Professional, Adaptive Desktop SMS, Adaptive Progressive Dialler, Adaptive Predictive Dialler, Adaptive Messaging and Adaptive Web Assist in a single discounted licence
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Who uses the Adaptive Contact Centre

The Adaptive Contact Centre is an ideal solution all for all kinds of contact centres; from small, informal teams right through to large-scale contact centres and dedicated contact centre agencies.

Benefits of the Adaptive Contact Centre

  • Inbound and outbound telephone calls can be blended.
  • Telephone and message work can be blended.
  • Blending telephone and message work means that the right person gets the right work at the right time.
  • Real-time and historical reports provide information about all contact channels, enabling you to monitor and manage service levels across all customer contact channels.