Call Recording System | Business Call Recording

NMS Adaptive- Call Recorder Software

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Call Recording System

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Adaptive Call Recorder

Call Recording System

Adaptive Call Recorder protects your company, your customers and your staff. By recording all calls you know exactly what was said, by whom and when. This means that you can settle queries and disputes based on the facts of the case.

Reviewing recorded calls is a great way of providing feedback and training to your team, which leads to better productivity and improved customer service.

How Adaptive Call Recorder works

The Adaptive Call Recorder is a small box that is connected between the telephone lines (provided by BT or other provider) and your telephone system. The Adaptive Call Recorder supports ISDN Basic Rate and ISDN Primary Rate telephone lines.

The Adaptive Call Recorder is hardware that is connected to an industry standard PC. It is provided as either a USB connected unit or a PCI card that is fitted inside the computer.

Using an industry standard PC to make and store the call recordings means that you do not need to buy special or expensive custom hardware.

Recording all calls at the point that the phone lines enter your building means that you never miss an important call. It also means that if a call is transferred to several people in your organisation, you can listen to all of the call and hear what everyone involved said.

Calls can be recorded in a number of industry standard encryption standards. This provides an extra level of security and protection for your business.

Searching for recordings could not be easier! The Adaptive Call Recorder provides easy to use software that enables you to simply locate recordings and play them back. Recordings can even be exported to .WAV format so that you can email them to your customers or save them onto MP3 players for use in training.

From a management and training perspective...

You can use the Adaptive Call Recorder to prevent problems arising. By regularly listening to a sample of calls, you can identify who in your organisation needs to improve, and then provide training as necessary. Of course, you can also identify people who are doing an excellent job and provide positive feedback and rewards.

There are three versions of the Adaptive Call Recorder software: Basic, Standard and Professional.

Who uses Adaptive Call Recorder?

Anyone who uses a phone to conduct business will find the Adaptive Call Recorder invaluable. Whether your people talk about simple product information and pricing, or provide complicated advice, the Adaptive Call Recorder will protect your business.

The Adaptive Call Recorder is used by all sorts of organisations including accountants, call centres, distributors, doctors, garages, insurance brokers, manufacturers, offices, sales teams, solicitors, telemarketing, etc.

Benefits of Adaptive Call Recorder

Recording calls helps to settle queries and disputes quickly. When an issue arises you can easily find the recording, listen to it, and make decisions based on the facts of the case. You can even play the recording back to your customer, so that they too can hear exactly what was said during the call.
Recording calls gives your people a sense of security and protection because they know that they can prove what was said in any conversation. This means that they can talk with confidence and not worry that false claims could be made against them.
Continuous monitoring and training leads to better productivity and increased quality of customer service. Well-trained people are more motivated and this leads to better staff retention.

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